24
hours
Open Play
Cancel or move your session up to 24 hours before it starts and we’ll refund you or rebook you, whichever you prefer.
Inside 24 hours, the session is non-refundable.
Booking · The Details
Booking Policy
Plans change. Here’s how much notice we need, and what happens either way.
We hold a specific seat at a specific table for you, and there are only eight tables. When a booking goes unused without notice, that seat sits empty and someone else who wanted it has already gone elsewhere. The windows below are how we keep the room full and stay fair to everyone waiting on a spot.
How Much Notice
Changing or Cancelling
Three kinds of booking, three different windows.
72
hours
Classes & Ticketed Events
Up to 72 hours before, move to another date or take the value as store credit.
Inside 72 hours these are final sale, with no reschedule — an instructor and a room are already committed.
24
hours
Member Sessions
Cancel 24 hours or more ahead and the session goes straight back into your monthly allowance.
A no-show, or a cancellation inside 24 hours, uses the session.
Good to Know
The Rest of It
Arriving
Come about 15 minutes before your session so you can settle in and pick a set from the Tile Bar. Your two hours run from the slot you booked, not from when you sit down — so arriving late shortens your session rather than moving it.
Running Late
Give us a call at (412) 863-6530 and we’ll hold your table for as long as we can. If we haven’t heard from you 30 minutes in, the table goes back to the floor.
Your Party
A booking covers the seats you reserved. If your numbers change, let us know ahead of time — the room holds eight tables of four, so a couple of extra chairs is usually fine with notice and rarely possible without it.
Membership Sessions
Memberships cover one player. Your sessions come back on your own renewal date each month rather than the first, and unused sessions don’t roll over into the next month.
Private Events
Private bookings are arranged individually, and the terms are set out in your booking confirmation rather than here. Get in touch and we’ll walk you through it.
If We Cancel
If we ever have to cancel a session, class or event, you’ll get a full refund or your pick of another date — whichever suits you.
Need to Change Something?
Get in touch and we’ll sort it out. We’d always rather hear from you early than hold an empty seat.